Self-initiated concept — not client work
Public services portal
A citizen-facing portal that makes public information and services easy to find, in Somali, Arabic and English.
- Client
- Self-initiated
- Industry
- Public sector
- Category
- Digital strategy · Web platform
- Services
- Digital strategy, Information architecture, Accessibility, Web development
- Year
- 2026
- Status
- Studio concept
The opportunity
People often have to visit an office just to find out which documents a service requires. We explored a portal that answers those questions clearly, works on basic phones and slow connections, and is accessible to everyone.
Our approach
We organised content around life events rather than departments, wrote in plain language, and set strict performance and accessibility budgets from the start.
What we designed
- Service finder organised by life event
- Plain-language content model
- Low-bandwidth performance budget
- Accessible interface in three languages
In a real engagement
A real engagement would start with research among citizens and public servants, and a phased roadmap agreed with the institutions involved.
Tell us where you want to go.
Launching something new or improving what you have? We'd like to hear about it.
Start a project