Self-initiated concept — not client work
Mobile money onboarding
Opening a mobile wallet in minutes — in Somali, Arabic or English — through clear, trustworthy steps.
- Client
- Self-initiated
- Industry
- Financial services
- Category
- UX design · Mobile
- Services
- Service design, UX writing, Interface design
- Year
- 2026
- Status
- Studio concept
The opportunity
Mobile money is part of daily life in Somalia, but signing up and verifying identity can be confusing, especially for first-time users. We explored an onboarding flow that builds trust at every step.
Our approach
We designed a short, guided flow with plain-language copy in three languages, progress that is always visible and a clear explanation of why each piece of information is needed.
What we designed
- Onboarding flow in three languages
- Step-by-step identity verification
- Security explained in plain language
- Accessible, low-bandwidth interface
In a real engagement
A real engagement would include usability testing with customers and close work with compliance teams on verification requirements.
Tell us where you want to go.
Launching something new or improving what you have? We'd like to hear about it.
Start a project